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CANCELLATION POLICY

Andrew hair studio requires a credit card number to reserve your appointment. We understand busy schedules and different circumstances can not be avoided so we are happy to cancel your appointment with 48 hours notice. If any cancellation is not made with more than 48 hours notice you will be charged 50% of the service fee. Missed appointments are subject to charge in the full amount.

LATE POLICY

We will try our best to accommodate you if you’re running behind, stuck in traffic, etc. Clients will generally be allowed a 10-minute grace period. After that time you may have to forgo parts of the service in order to keep it within the time allotted for you, OR reschedule your appointment for a different time, which will result in a cancellation fee.

 

SERVICE GUARANTEE

We always want you to be 100% satisfied with your services. If you are not 100% satisfied, we ask that you contact us within 5 days of your appointment so that we may schedule you to have your services adjusted. Issues reported longer than 5 days will be assessed on a case by case basis.

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